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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to click ‘Email’!

Get in touch! We would love to hear from you.

Country/Region Shipping Method Costs Shipping time
United States STANDARD
Orders:$0 - $39
10 - 20
Business Days
Orders:OVER $39
10 - 20
Business Days
Orders:$0 - $39
20 - 30 
Business Days
Orders:OVER $39
20 - 30 
Business Days
1) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) Should your package not arrive within 30 business days after you have placed your order, you must contact Customer Support within 30 business days after your order was placed.

Affected by the  Epidemic (COVID-19),  logistics takes longer than ever. Shipping time may also be delayed as a result. Thank you for understand.
But we will deliver the shipment to you as fast and as secure to you as we can!
You may pay with a debit or credit card as well as with your Paypal account. Your card will be charged within 3-5 business days of shipping your product.

We accept the following as a form of payment:

American Express
Shop Pay
Google Pay
Diners Club
Apple Pay
To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
Review all items in your cart - if you’re ready to finalize your order, click on ‘CHECKOUT’.
Proceed with your payment by filling out all the information needed in the checkout page and clicking on ‘Continue to Shipping Method’.
Choose your preferred shipping method and, once ready, click on ‘Continue to Payment Method’.
Click on “Proceed to Checkout” to complete your purchase.
Once you’ve completed your order, you’ll receive a Thank You email confirming it. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records. We’ll continue to let you know how your package is doing via email so make sure you keep an eye out for anything we send!
HallowShack adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. Your info’s safe with us!
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.
You can check the status of your order by reviewing your order on your account.Or you can simply click the track my order with your tracking number.
If your order is in stock, it usually takes:

Standard Delivery (10-18 business days)
We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund or confrim with you if you would like to wait for the new batch.
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